Our Return Policy in short
Return Policy

Please contact The Receptionistâ„¢ Store before returning any items.

Return & Exchange Policy

You can return or exchange the product within 30 days of delivery for a full refund or exchange less a 15% restocking fee (unless the product was damaged upon arrival). The product must be in new condition upon receipt by The Receptionist. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and please provide us with a tracking number. The Receptionist's Store suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

The Receptionist's Store will make a refund of eligible returns by check.  Please include the name and address where the check should be sent. 

Want to switch to another color of the same product?

E-mail us, provide your customer information, and tell us the color you wish to receive in exchange within 30 days of delivery.  There is a 15% restocking fee on all exchanges.

Want to switch to another product?

Return the product you have received within 30 days of delivery and send us an e-mail telling us which product you want instead.  There is a 15% restocking fee on all exchanges.

Transport Damage

If the product is lost or you notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not picked up at your post office within 14 days, The Receptionist's Store reserves the right to charge you a handling fee of 15% to cover return shipping and freight companies' administrative costs.

All enquiries: support@thereceptionist.com